( Refund and exchange claims will only be accepted within 15 days after the customer receives an order)

• Situations

  Solution

• Poor Quality or Damaged

  If you or your customer recieve a product that is damaged, defective or of poor quality. Email us for explaining the issue and send a photo of the the issue.

  Replace or Full Refund

• Wrong Product Shipped

  If you or your customer received the wrong product product in their order.Email us your order number, a photo of what was ordered and a photo of the product that was recieved.

  Replace or Full Refund

• Design Issue

  If the printed design differs substantially from the artwork , pls email us a photo showing the issue.Note:We are not responsible for design specifications not being met, pls learn more about design specifications here (link）before designing.

  Replace or Full Refund

• Sizing Issues

  In the rare event that a customer is unhappy with the fit of their shoes or their clothing, We offer one-time free size exchange for shoes and clothing to keep your customer happy.Free Exchanges will only be allowed once per shoes or clothing order. Any costs related to exchanges past the first free exchange must be covered by sellers.In order for a free exchange to be processed, sellers must provide the following information: reason the products didn't fit (i.e. too small, too big, too narrow), the new size requested by the customer, customer name, order number, and store name。Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for PRINTBARDTo reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for your customers reference.In the event that your customer is unhappy with their size and it is not one of the products eligible for a free sizing exchange request, it is your responsibility to find a solution with your customer.Note:This policy supports dropshipping and add to cart orders and will not be applied to bulk orders. We only provide free size changes for shoes and clothing

  Replace or Full Refund

• Order seized by customs due to copyright and trademark claims

  Monetary Losses arising from orders seized by customs due to copyright and trademark claims are the responsibility of the seller. PRINTBARD is not liable for losses related to the seizure of goods by international customs regulations.By uploading or saving a design in the PRINTBARD you agree that:You hold the rights to commercially reproduce this design.You also release PRINTBARD from any claims made as a result of any property right infringement.You understand that infringement of property rights is illegal. If you have any doubt as to the legal ownership of a design you should check with the rightful owner that you are able to use the design before uploading.You understand that PRINTBARD acts under your instructions and are not obligated in any way to check or confirm the legal use of reproducing any designs.You agree to indemnify and defend PRINTBARD for any claims made as a result of alleged infringements including copyrights, trademarks, rights of publicity, or other intellectual property claims, including any payments for damages sustained by a claimant and attorneys' fees incurred by you to defend against any claims made.

  Reject

• Design Uploads

  PRINTBARD is not liable for printing or delivery delays related to complications arising from flawed designs being uploaded by store owners. PRINTBARD is not liable for any monetary loss or damages arising from the inability to produce or ship infringing content

  Reject